Euro Refrigerator Gaz Shipping Policy
Last Updated: September 25, 2026
At Euro Refrigerator Gaz, we aim to provide clear shipping information and reliable order support. This Shipping Policy explains our shipping coverage, shipping costs, order processing times, estimated delivery times, tracking, and other delivery-related information.
1. Shipping Availability
Euro Refrigerator Gaz currently delivers orders only to destinations within Europe.
We do not currently offer shipping to destinations outside Europe.
Shipping availability may vary depending on the destination, product, and applicable delivery requirements.
2. Shipping Cost
Shipping Cost: €320 per order
The €320 shipping charge applies to eligible orders shipped within Europe.
The applicable shipping cost should be reviewed before completing the order. If shipping availability or charges require additional confirmation, our customer support team will provide the relevant information before the order is finalized.
3. Order Cut-Off Time
Our order cut-off time is:
6:00 PM (GMT+01:00), Berlin, Germany
Orders placed after the applicable cut-off time may be processed on the next business day.
4. Order Handling Time
Handling Time: 0–1 business days, Monday–Friday
Orders are processed after the required payment has been received and verified.
Because we currently accept Bank Transfer as our payment method, order processing may begin after the bank transfer has been successfully received and verified.
Handling time may vary in certain circumstances depending on product availability or order verification.
5. Transit Time
Transit Time: 3–6 business days, Monday–Friday
Orders are shipped using Economy Shipping unless another shipping method has been specifically agreed upon.
Transit time begins after the order has been processed and dispatched.
6. Estimated Delivery Time
Estimated Delivery Time: 3–7 business days
The estimated delivery time depends on the customer’s destination and includes the applicable handling and transit periods.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary because of carrier schedules, public holidays, customs procedures, weather, or other circumstances outside our control.
7. Tracking Information
Once an order has been dispatched, we will provide a tracking number when tracking is available.
Shipping or tracking information may be sent to the email address provided during checkout.
Please allow up to 48 hours after dispatch for tracking information to become available in the carrier’s system.
Customers are responsible for providing an accurate and complete email address and shipping address when placing an order.
8. Customs, Duties, Taxes & Other Charges
For deliveries within Europe, applicable customs duties, import taxes, VAT, brokerage fees, or other charges may vary depending on the destination country and applicable regulations.
Where such charges are not included in the purchase or shipping price, the customer may be responsible for them.
Customers are responsible for complying with applicable import, customs, and product requirements in their destination country.
9. Delivery Delays
Estimated delivery times may be affected by circumstances outside our control, including:
Carrier delays
Public holidays
Customs processing
Weather conditions
Incorrect or incomplete shipping information
Unexpected transportation or logistical issues
In case of a significant shipping delay, we will contact the customer using the contact information provided with the order.
10. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply before the order can be reshipped.
Any refund eligibility for an order returned because of an incorrect address will be handled according to our Return & Refund Policy.
11. Damaged or Missing Shipments
If an order arrives damaged, appears to be missing items, or does not arrive within the expected delivery period, please contact us promptly.
Please provide your order information and, where appropriate, photographs or other documentation that may help us investigate the issue.
After reviewing the information, we will provide instructions regarding the next steps.
12. Order Cancellations
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
For information about returns or refunds, please review our Return & Refund Policy.
13. Delivery Confirmation
A shipment may be considered delivered according to the delivery confirmation or tracking information provided by the applicable carrier.
If tracking shows that an order has been delivered but the customer has not received it, the customer should contact us promptly so that we can review the available shipping information.
14. Customer Support
If you have questions about shipping, delivery times, tracking, or your order, please contact us:
Euro Refrigerator Gaz
Email: info@eurorefrigeratorgaz.com
Phone: +49 1551 0830897
Business Address:
Tauentzienstraße 9
10789 Berlin
Germany
Opening Hours:
Monday – Saturday: 10:00 AM – 6:30 PM
Sunday: 10:00 AM – 12:30 PM
15. Policy Updates
Euro Refrigerator Gaz may update or modify this Shipping Policy when necessary.
Any changes will be posted on this page with the updated policy information.
Important Shipping Summary
Delivery Area: Europe only
Shipping Cost: €320 per order
Order Cut-Off: 6:00 PM (GMT+02:00), Berlin, Germany
Handling Time: 0–1 business days
Transit Time: 3–6 business days
Estimated Delivery: 3–7 business days
Shipping Method: Economy Shipping
Current Payment Method: Bank Transfer
Business Address: Tauentzienstraße 9, 10789 Berlin, Germany